At Wornwell Hub, our aim is to provide an exceptional shopping experience. To honor this commitment, we have established a clear and customer-centric return and refund policy, as detailed below:
5-Day Return Period
You have a generous 5-day window starting from the date of delivery to initiate a return. This time frame ensures you have ample opportunity to evaluate whether the product meets your expectations and needs.
Hassle-Free Returns with Free Return Shipping
We want you to shop with confidence at Wornwell Hub. Thus, we offer hassle-free returns with complimentary return shipping. If you are not completely satisfied with your purchase, you can return it to us at no extra cost.
Eligibility for Returns
For your return to be eligible, the following conditions must be met:
The product is completely different from ordered
The product is damaged
Return should be placed within 5 days of delivery
Items should be returned in new, unused condition and in their original packaging, with all tags intact.
The product should not have been used, altered, or damaged by the customer.
Returns must include all original accessories and documentation.
Return Procedure
Here’s how our return process works:
To initiate a return, go to My Account – Click on Return Order and follow the instructions on the screen.
We accept returns for damaged, defective, or missing products only.
For the return process, we may require an uncut, 360-degree unboxing video.
Refund Process
Upon receiving your return request, we will provide return authorization and detailed instructions on how to return the item.
Once we receive and inspect the returned item, we will process your refund within 2 business days.
Refunds will be issued to the payment method you have mentioned us in the email.
Customer Responsibility
It is the customer’s responsibility to securely package returned items to prevent damage during transit.
Cancellation Policy
If you need to cancel an order, please do so before the shipment. To initiate the cancellation process, log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.
Questions and Support
Should you have inquiries or require assistance with your return, please reach out to us at help@wornwellhub.com. Our dedicated customer support team is here to help.
We sincerely appreciate your support and thank you for choosing Wornwell Hub for your shopping needs. Your satisfaction is our utmost priority, and we are dedicated to ensuring your shopping experience is nothing short of exceptional.
